The Advisers

Here at The Advisers for Insurance everything we do is for the benefit of our clients. Our belief is What matters to you matters to us and is the driving point of how we deal with our clients and operate a successful business.

We adhere to a company philosophy of striving to provide the best possible service to our clients and look after them in the best way we can. Openness, honesty, and integrity are hallmarks of our company.

We strive to provide you with:

  • Superior cover for your Domestic, Business, Farm and Life and Health Insurances
  • Technical risk and insurance advice
  • Personalised claims service where we advocate for you
  • Competitive premiums from all major insurance companies

We are locally owned and operated and our clients enjoy innovative expertise which includes access to specialised broking services and a personalised relationship.

The Advisers Team Jacinda
NZ Brokers


We are members of the NZbrokers Group, which is a collaborative group of New Zealand owned and operated professional insurance brokers. Membership to NZbrokers provides us with access to an extensive range of insurance broker services, improved policy coverage, and large national capabilities. Further information can be obtained at



We are also a member of The Insurance Brokers Association of New Zealand Inc. (IBANZ), which is New Zealand's professional body representing the interests of fire and general insurance brokers in New Zealand. We adhere to the IBANZ Code of Professional Conduct. Further information can be obtained at

My Information

Name of financial adviser: Jacinda Doell
Financial service provider: The Advisers Limited
Telephone number: 06 769 5186

Address: Unit 6 Top Town 123 Devon Street East New Plymouth
Email address:

What sort of Adviser am I?

I am a registered financial adviser and provide advice on behalf of The Advisers Limited.

My registration can be found on the Financial Service Providers Register and my Financial Service Provider (FSP) number is FSP700551.

I hold a level 5 New Zealand Certificate in Financial Services and I maintain ongoing competence, knowledge, and skills for giving financial advice by completing continuing professional development.

Nature and scope of the advice

I am licenced and qualified to provide you advice in all aspects of insurance including but not limited to Domestic, Personal, Business, Farm, Life and Health Insurances.

This also includes the establishment of premium funding loans.

Reliability History

Neither The Advisers Limited nor I have been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from me or from The Advisers Limited.

Duties Information

The Advisers Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

I am required to:

  • give priority to your interests by taking all reasonable steps to make sure my advice is not materially influenced
    by my own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that I have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure I treat you as I should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at

Remuneration and conflicts of interest

I personally receive commissions if you proceed with an insurance product following my advice from the relevant insurance company we place you with.

For Life and Health Insurances the amount of commission is between 10% and 190% of the first year’s premiums of your policy – the amount depends on which insurance company and which insurance policy you choose. The Advisers also receive a commission of between 4% and 30% of the premium for each year the policy remains in force.

For Fire and General Insurance, the amount of commission is based on the Company and Natural Disaster Premium and can range from 7% – 30%, depending on the insurance product involved.

The Advisers Limited also receive a portion of the above commission depending on the insurance company and policy you choose, this can range from 1% to 100% of the commission.

I, along with The Advisers Limited and all employed staff follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. I undergo annual training about how to manage conflicts of interest.

For all transactions I will provide a remuneration disclosure at the time of providing you advice if my remuneration is known. This will include a breakdown of commission and any applicable administration fee for our services rendered


If you are not satisfied with my financial advice service, you can make a complaint by emailing
or by calling: 06 769 5186. You can also write to us at: PO Box 1055 New Plymouth Mail Centre.

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you
    to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within
    that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we
    propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman Scheme to whom we subscribe.

The Insurance & Financial Services Ombudsman Scheme is an independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. There is no cost to you for this service and you may write to them at:

Physical Address:

Level 2, Solnet House
70 The Terrace, Wellington
Post: PO Box 10-845, Wellington, 6143
Telephone number: 04 499 7612
Email address: