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Disclosure Statement

Here at The Advisers for Insurance everything we do is for the benefit of our clients. Our belief is What matters to you matters to us and is the driving point of how we deal with our clients and operate a successful business.

New Plymouth Insurance

We adhere to a company philosophy of striving to provide the best possible service to our clients and look after them in the best way we can. Openness, honesty, and integrity are hallmarks of our company.

We strive to provide you with:

  • Superior cover for your Domestic, Business, Farm and Life and Health Insurances
  • Technical risk and insurance advice
  • Personalised claims service where we advocate for you
  • Competitive premiums from all major insurance companies


We are locally owned and operated and our clients enjoy innovative expertise which includes access to specialised broking services and a personalised relationship.

Licensing Information

The Advisers Limited FSP 445087 holds a licence issued by the Financial Markets Authority to provide financial advice.

Duties Information

The Advisers Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced
    by our own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz

Nature and scope of the advice

The Advisers Limited provide advice to our clients in all aspects of insurance including but not limited to: 

Domestic insurance, including but not limited to:

  • house,
  • contents,
  • landlords,
  • motor vehicle,
  • boat insurance
 

Commercial insurance, including but not limited to:

  • commercial property,
  • business interruption,
  • commercial motor,
  • marine,
  • liability,
  • professional indemnity
  • cyber insurance
 

Life and Disability insurance, including but not limited to:

  • life,
  • medical,
  • commercial group schemes,
  • key person,
  • debt protection,
  • total and permanent disability
 

When providing our advice, we access a wide range of insurance products from various insurance providers both in the local and overseas markets.

Remuneration and conflicts of interest

The Advisers Limited receive commissions from the providers on placement of an insurance policy. If you decide to take out an insurance product based on our advice, the provider will pay a commission to The Advisers Limited.

For Fire and General Insurance, the amount of commission is based on the Company and Natural Disaster Premium and can range from 7% – 30%, depending on the insurance product involved.

For Life and Health Insurances the amount of commission is between 10% and 190% of the first year’s premiums of your policy – the amount depends on which insurance company and which insurance policy you choose. The Advisers also receive a commission of between 4% and 30% of the premium for each year the policy remains in force.

For premium funding loans we are paid a commission up to 2% of the interest charged on the term of the funding loan.

For all transactions we provide a remuneration disclosure at the time of providing advice if our remuneration is known and this may also include an administration fee which will disclose to you.

All of our employed staff are paid a salary meaning the advice we provide you is impartial to the level of cover you take. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. We have no internal targets or bonus structures that our advisers financially gain from when giving you advice and all of our financial advisers undergo annual training about how to manage conflicts of interest.

We also have two commissioned Advisers, Jacinda Doell and Mike Weren, who own and operate their own client base.

Complaints

If you are not satisfied with our financial advice service, you can make a complaint by emailing info@theadvisers.co.nz or by calling: 06 769 5186. You can also write to us at: PO Box 1055, New Plymouth 4340.

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you
    to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within
    that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.


If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman Scheme to whom we subscribe.

The Insurance & Financial Services Ombudsman Scheme is an independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. There is no
cost to you for this service and you may write to them at:

Physical Address:

Level 2, Solnet House
70 The Terrace
Wellington
Post: PO Box 10-845,
Wellington, 6143
Telephone number: 04 499 7612
Email address: info@iombudsman.org